1. Order Cancellation by Customer : - 

Before Shipment : Customers can cancel their seed order at no cost before it has been shipped. To cancel, please contact our customer support team as soon as possible with your order details. 

After Shipment : If the order has already been shipped, cancellation is not possible. However, customers may return the seeds according to our return policy once received. 

 2.Order Cancellation by Thrive Gene: - Thrive Gene reserves the right to cancel orders due to circumstances like seed unavailability, issues with payment authorization, or errors in pricing or product information. In such cases, we will notify you promptly, and a full refund will be provided. 

 Return and Refund Policy 

 1.Eligibility for Returns: - Damaged or Poor-Quality Seeds : If you receive seeds that are damaged or of poor quality, you may return them within 7 days of delivery. Please contact our customer support team with your order details and evidence of the issue (e.g., photos). Incorrect Seeds: If you receive the wrong seed variety, you may return it within 7 days of delivery. The seeds must be in their original packaging and condition. 

 2.Non-Returnable Products : - Opened or Used Seed Packets : Seeds that have been opened or used are not eligible for return, as this can compromise the integrity of the product. - Custom Orders : Seeds that have been specially ordered or customized based on specific customer requirements are not returnable unless they are defective. 

 3. Return Processm: - To initiate a return, please contact our customer service team with your order number, reason for return, and any supporting documentation (e.g., photographs of the seeds). - Our team will provide you with instructions on how to return the seeds, including the address for returns. 

 4. Refund Process : - After we receive and inspect the returned seeds, we will process your refund within 10-15 business days. - Refunds will be issued to the original payment method used during purchase. - Please note that shipping charges are non-refundable unless the return is due to a product defect or an error on our part. 

Shipping and delivery :

1. Order Processing Time Processing Time: 

Orders are processed within 1-2 business days from the date of receipt. Processing time may vary during peak seasons or due to unforeseen circumstances. Order Confirmation: Once your order has been processed, you will receive a confirmation email with details of your purchase and a tracking number. 

2. Shipping Methods and Costs Shipping Methods: We offer various shipping options, including standard and expedited services. The available options will be presented at checkout. Shipping Costs: Shipping costs are calculated based on the weight of the order, delivery location, and chosen shipping method. These costs will be displayed at checkout before you finalize your purchase. 

3. Delivery Times Standard Shipping: Delivery times for standard shipping typically range from 5-7 business days, depending on your location. Expedited Shipping: Expedited shipping options are available at checkout, with delivery times ranging from 2-4 business days. Delivery Delays: While we strive to meet the estimated delivery times, delays may occur due to factors such as weather conditions, carrier delays, or high order volumes. We appreciate your understanding and patience. 

4. Shipping Restrictions 

Domestic Shipping: We currently offer shipping within India. Unfortunately, we do not ship internationally at this time. Restricted Areas: Certain areas may have restrictions or extended delivery times. If we are unable to deliver to your location, we will notify you promptly and work to find a suitable solution. 

5. Delivery Confirmation Tracking: Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment. Delivery Issues: If you experience any issues with delivery, such as a missing or damaged package, please contact our customer service team immediately for assistance.

Privacy Policy :

We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.thrivegene.com and use our services to purchase agriculture seeds. 

1. Information We Collect We collect various types of information to provide and improve our services: 

Personal Information: When you place an order, we collect personal details such as your name, email address, phone number, and shipping address. 

Payment Information: We collect payment details necessary to process your transactions. This information is securely handled by our payment processors and is not stored on our servers. 

Order Information: We collect information about the products you purchase, including quantity and product details. 

Technical Information: We collect information about your device and browsing activities, including IP address, browser type, and operating system. 

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Site, analyze usage patterns, and provide personalized content. 

2. How We Use Your Information We use your information for the following purposes: 

Order Processing: To process and fulfill your orders, including sending order confirmations, shipping updates, and customer support. Customer Service: To respond to your inquiries, provide support, and address any issues or concerns. 

Payment Processing: To process payments and prevent fraudulent transactions. Site Improvement: To analyze usage patterns and improve our Site’s functionality and user experience. 

Marketing Communications: To send you promotional emails, newsletters, and updates about our products and services (you can opt-out at any time). 

Legal Compliance: To comply with legal obligations and protect our rights and the rights of our users. 

3. Data Security We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. 

4. Your Rights and Choices Access and Correction: You have the right to access, correct, or update your personal information. You can do this by contacting us directly. Opt-Out: You can opt-out of receiving promotional communications from us by following the instructions in the emails or contacting us. Cookies: You can manage cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our Site.

Contact Information: For any questions or concerns regarding cancellations, returns, or refunds, please contact our customer support team: 

 Email : info@thrivegeneseeds.com - Call: +91626196136. 

Thrive Gene is dedicated to providing high-quality seeds and ensuring customer satisfaction. If you have any issues with your order, please do not hesitate to reach out for assistance.